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Saturday, July 23, 2016

Internet here in the sticks



Thursday night my Internet went down. Living in the backside of beyond, that's not a terribly unusual occurrence.

What was unusual is that it was still out 15 hours later. My land line phone uses voice over Internet so that was down too. I had to drive 4 miles to the other side of the hills to get decent cell phone coverage.

There are a few advantages of dealing with a small service provider. One is that I got to speak to a real live human without having to pick from a long list of menu items first. Another is that the person is located in my state and speaks perfect English. After talking with my provider I learned that no one else complained about an outage so the problem was most likely on my end.

My plan was do a lot of business on-line. However, with no connection to the 'net that wasn't going to happen. Just as well. It was 85, windy and I had a sailboat in the water. My lovely wife packed a cooler and we zig zagged around the lake most of the day.

When we got back to the house there was a note from the service guy on my porch. He figured out that my problem might be a bad power unit so he left a replacement. It took me about two minutes to plug it in. Next thing you know I was back in business.

Once my phone booted up I called my provider to let them know everything was running perfectly again. I also had some good things to say about the service guy taking the initiative and leaving the part I might need. The lady on the phone was really happy to get positive feedback. She assured me she was going to let the service guy know I was pleased.

All in all it was a great day. The sailing did my lovely wife and I a world of good. Business can wait.

-Sixbears

10 comments:

  1. If you have never had to deal with the people at Comcast then you have no idea what an amazing story this really is.

    Glad it was an easy fix.

    ReplyDelete
    Replies
    1. The company was founded by a guy who really really hated Comcast so he built his own company.

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  2. Only one cable company here and I use it just for the internet. It goes out all the time. Squirrels, 'ya know!

    ReplyDelete
    Replies
    1. Here it's usually the trees falling over on the lines.

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  3. I have had similar problems lately, but my phone and internet were out for three days. I get no service at all. Even the recorded messages telling how long the outage would last were not updated. You are fortunate that you have local people to work with.

    ReplyDelete
    Replies
    1. I know how unusual it is to have a local company. They really seem to care.

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  4. and when the internet bites the dust

    what then?

    Wildflower

    ReplyDelete
    Replies
    1. Radio and my thousands of paper books. :)

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