One of my banks just “upgraded” their mobile banking system. I tremble in fear when then do.
The first issue is that the new software always takes longer to install than they allow for. That’s followed up with a protracted debugging period.
This upgrade was extensive enough that they required a whole new banking app. Here’s the thing, I rely on mobile banking when traveling. It also came in handy during the covid lockdown. The worse thing that can happen is being far from home and locked out of my accounts. That happened a few years back and it was a mess. It never was straightened out until I came home some months later. If I’m physically camping out in their office they tend to focus much better on finding solutions.
Good thing I have backup plans for travel money. Nothing worse than being far from home and without access to funds.
The big snafu this time is their mobile check deposit. The old system, once they got the bugs out, worked really well. The new software is difficult to use. Worse yet, it will credit the deposit for a few days then reject it for being out of focus or some such thing. The error kicked the check out last Friday. Now I have to wait until Monday to see if the new deposit went in.
Fortunately I’m home right now and can always go into the bank to sort things out.